Questions We Get a Lot
Can I change or cancel my order? Once an order is placed, we can't add or remove items. Full cancellations and address changes are time-sensitive and only possible shortly after ordering. Contact us through the site as soon as possible. We'll try, but it's not guaranteed.
What's the return window? Thirty days for full-priced items. Unused, unwashed, original packaging, tags on. Sale items are final sale. No returns or exchanges on those.
Do you charge a restocking fee? Mailed returns have a $4.95 restocking fee. In-store returns, exchanges, and store credit returns don't.
How do I know if something's in stock? If it's live on the site, it's likely to restock if it sells out. Hit the "Notify Me" button on the product page to get an email when it's back. Restocks aren't guaranteed for limited-edition items, though.
Do you offer price adjustments? If a full-price item goes on sale within seven days of purchase, we'll do a one-time price adjustment. Contact us through the site to request it.
Where do you ship? We ship within the US and internationally. Shipping costs and timelines vary. Check the checkout page for specifics on your location.
Are your bags machine washable? The nylon bags can be hand washed and air dried. Don't put them in the dryer. Canvas and denim styles should be spot cleaned. Check the care tag on each product for specifics.
Do you do collaborations? We partner with artists and brands on limited-edition collections. Those drop on the site and sell out fast. Follow us on social media for announcements.